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Refund & Shipping Policies

Refund Policy

Refunds & Replacements

✦ Replacements/refunds may only be requested within 14 days after purchase (25 for international).

✦ Replacements/refunds will not be granted for B-grade, second-grade, clearance, discount, and/or discontinued items.

✦ Replacements will be granted on a case-by-case basis and upon the merchant's (SpookyZap) discretion.

✦ Refunds will only be given if: (1.) the item arrives damaged, and (2.) there is no stock left to replace it. Photos will need to be provided of the damaged item. Refunds will be granted upon the merchant's (SpookyZap) discretion.

✦ Refunds or exchanges may be offered in the event the buyer receives the wrong item and the correct item is no longer in stock.

Shipping Policy

General

✦ All orders with in-stock items will be shipped within 1-5 business days after payment has been processed, unless noted otherwise. Any orders containing preorder items or items not in stock will not be shipped until all items are in stock.

✦ Orders may be combined, but cannot be guaranteed. If you'd like to combine orders, please contact me ASAP.

Shipping Times

✦ First Class Domestic (US): 2-5 business days

✦ Priority Mail (US): 1-3 business days

✦ First Class International: 7-21 business days

Disclaimers

✦ SpookyZap is not responsible for any customs/import fees.

✦ SpookyZap is not responsible for any lost or stolen packages. In the event of a lost or stolen package, please contact your local mail carrier.

✦ If a package is marked as delivered, I will not be issuing any replacements or refunds. This is a firm policy.

International Shipping

✦ SpookyZap ships to most countries worldwide. Shipping costs typically vary from $10-20 USD.

✦ EU shipping is available at any amount. However, the buyer must be aware that SpookyZap does not collect VAT upon purchase and therefore it is the buyer's responsibility to pay VAT upon delivery. I am not responsible for any customs or import fees.

✦ UK shipping is available on any order £135 (~$170USD) and above. However, the buyer must be aware that SpookyZap does not collect VAT upon purchase and therefore it is the buyer's responsibility to pay VAT upon delivery. I am not responsible for any customs or import fees. For more information, click here.

✦ UK orders less than £135 will be refunded.

✦ Because of the high shipping rates for international orders, group orders are highly encouraged! Please email spookyzap@gmail.com for any questions.

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Updated: 6/20/22. Edited: 8/10/22.